F.A.Q.

How Do I Contact You?

You can use our contact page, or call toll free at 1-888-310-1663.

 

How Do I Pay for My Order?

We accept Visa, Mastercard, Discover, and American Express via our Paypal checkout system.

How Do You Ship?

Most packages are shipped via UPS ground service.  UPS cannot deliver to PO box addresses.  If that is your only option, please contact us to make alternate arrangements.

We ship discreetly in sturdy boxes that can be used to store your items.  All packages are labeled “BC Furniture.”

How Long Before My Order Ships?

This depends on several factors, such as type of wood and finish selected, as well as how many orders we have in the queue, but in general, your order will ship within 2 weeks.

Orders for painted or stained wood take about 3-5 days longer than unfinished or clear polyurethane only.

After that, UPS ground delivery in the contiguous US takes anywhere from 2-5 business days. So, at the outside, your order should arrive within 3 weeks.

 

What Happens to My Personal Information?

BC Furniture will never share personal information with any third party.  No exceptions. Period.

What is the Difference Between Premium and Select wood?

The main difference is in the weight and grain of the wood. Premium wood has a finer grain, fewer imperfections, and takes stain more evenly.  Both types make beautiful, sturdy pieces of furniture.

 

What is Your Liability Policy?

All our items are sold for novelty purposes only. How you use them is up to you.  Hence:

THERE IS NO WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND; AND ANY WARRANTY, EXPRESS OR IMPLIED, IS EXCLUDED AND DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

SELLER WILL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR EXPENSES AS A RESULT OF PURCHASER’S NEGLIGENCE, WHETHER DEEMED ACTIVE OR PASSIVE AND WHETHER OR NOT ANY SUCH NEGLIGENCE IS THE SOLE CAUSE OF ANY DAMAGE, LOSS, OR EXPENSE.

What is Your Return or Cancellation Policy?

Returns:

BC Furniture makes every effort to ensure that our products are made of quality materials and are constructed to exacting standards.

If there is a manufacturing defect, it may be returned for replacement or repair within 30 days.

Contact us for Return Authorization.  Items should be returned with all original packaging materials, boxes, paperwork, and information.

Shipping costs on repairs or returns depend on the nature of the problem.

Due to the nature of our products, and to ensure the health and safety of our customers, returns on bondage furniture will not be accepted. Once these items leave our warehouse, they are considered used and cannot be resold.

Cancellations:

Bonnie & Clyde Bondage Furniture makes custom pieces for each customer; therefore, you may only cancel your order within 48 hours to receive a refund. After that, your piece has been cut, and finishing has begun; therefore no cancellations are allowed after 48 hours.

Where Do You Ship?

Our shopping cart is set up for shipping to the 48 contiguous states, but due to increased interest in our products from Canada, Europe, and elsewhere around the world, we will work with customers from anywhere to figure out how best to ship your purchase. Simply contact us and let us know your situation.